You must file a claim to the sales representative, copy to info@nolwennshop.com, must provide paper work to prove the merchandise are not what you require to order, such as your order file, virtual proof, pre-production sample image, and the merchandise images taken after they have delivered. Display the difference from your approved quality or indicate the flaws, the lack of quantity or defective items. And the shipping fee must be covered by distributors. After 4 weeks the order has been delivered, cannot request for return.

If the products are made according to the approved sample, distributor cannot return them to us because all these merchandise have been imprinted. We cannot reuse them any longer. When you order, please inspect all the samples we sent and verify every details before mass production. 

Usually in about 2-3 business days. Most refunds are fully refunded in 3-5 days after we receive and process your return.

No, you cannot create any replacement and exchange orders from the orders you awarded to us. But If you received a damaged or defective item, we’ll ship you a replacement of the exact item after you provide proof.